Refund policy

Return Policy

At Viral Beverages, we strive to provide our customers with products of the highest quality. Because of the nature of our food and beverage products, we do not accept any merchandise returns. However, we have measures in place to ensure your satisfaction:

Damaged or Defective Products

If your order arrives damaged or defective, we will send you a replacement product at no additional cost. To do so, please follow these steps:

  1. Notification: Contact our customer service within 48 hours of receiving your order.
  2. Proof: Provide a clear photo of the damaged packaging and the affected products.
  3. Replacement: Once your request has been verified, we will ship your replacement order as quickly as possible.

General Conditions

  • No Returns: Because of the perishable nature of our products, we do not accept any returns, except for damaged products as described above.
  • Proof of Purchase: Please keep your order confirmation and any other relevant documents to make the replacement process easier if needed.
  • Contact: For any question or issue, please contact us at admin@viralbeverages.ca or at (450) 778-4062.

Thank you for your understanding and your continued support.